PERTTU WILLMAN

PERTTU WILLMAN

ABOUT ME

BUSINESS IMPROVEMENT | MANAGING COMPETENCIES | VENDOR AND AGREEMENT MANAGEMENT

I am an experienced manager in organisation management, service management and lately vendor management, with solid track record. I have a clear, structural mind with a practical approach and drive to see things through to completion. I do rely on working by values, both personally and in business. Rapidly changing business environment and challenges energize me, drive me towards agreed targets.

Key competencies

  • Business improvement
  • Managing competencies
  • Vendor agreement management

Achievements

  • Facilitating self-regulating organisations within parallel teams. Direct savings 15-30% in labor hours by changing the way of working.
  • Budgeting and cost follow-up methodology creation for OEM software maintenance renewals. Remarkable savings (10-15% annually) in software maintenance costs.
  • Creating visibility about existing Care competencies and resources against portfolio roll-out projects world wide. Direct effect on competencies of hundreds of care engineers globally.

I am passionate to work with

  • HR process management and competence management
  • Service management and services descriptions
  • Supplier contract and costs management & negotiations

I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion.

Specialities:

Self regulating organisations | Organisational management | End to end resource management | HR process development | Competence management | Capability management | International management | Leadership | Contract management | Strategic contract negotiations | Cost management | IT-management | Technical support management | Service management | Service Level Management | Change management | Project management

  • Residence Finland, open to discuss
  • Address Loviisankatu 3, Lahti, Finland
  • e-mail perttu@willman.eu
  • Phone +358 40 533 4312
  • Skype perttu.willman
  • Availability With short notice, let's discuss

Testimonials

Fun Facts

Annual coffee bean consumption

appr. 105.000 beans

Maintenance orders made, MEUR

32

Confidential posts, until 2018

42

Coffee Consumed

570 kg until summer 2018

RESUME

EXPERIENCED MANAGER

Employment

2015 - 2017

External consultant for customer: Product Manage

Tieto Finland Oyj

Responsibility about Customer’s largest (global) business unit’s product OEM Software support and maintenance renewals and costs when product is at end of life -phase.

2012 - 2015

External consultant for customer: OEM Cost Manager

Tieto Finland Oyj

Responsibility about Customer’s largest (global) business unit’s products’ OEM Software support and maintenance renewal verifications and costs when products in delivery, until end of life -phase. The portfolio consists of over 50 vendors with extensive scale budget. Global networking position. Responsibility of budgeting and cost management & function lead. Support role in contract negotiations. Achievement: budgeting and cost follow-up methodology creation. Remarkable savings in maintenance costs (scale: Millions of euros) Achievement: Successful transformation of the function from R&D organisation to Global customer care.

2010 - 2012

OEM Cost Management

Nokia Siemens Networks Oy

Responsibility about NSN’s largest (global) business unit’s products’ OEM Software support and maintenance renewal verifications and costs when products in delivery, until end of life -phase. The portfolio consists of over 50 vendors with extensive scale budget. Global networking position. Responsibility of budgeting and cost management & function lead. Support role in contract negotiations. Achievement: budgeting and cost follow-up methodology creation. Remarkable savings in maintenance costs (scale: Millions of euros)

2008 - 2010

Senior specialist – Competence Development, Senior specialist – Product Support Capability Management

Nokia Siemens Networks Oy

Responsibility about ensuring Product support capability creation for Business Unit’s products approaching mass-delivery phase. Cross-organsiational, world-wide task. Special project to create visibility about existing Care competencies and resources against NSN portfolio roll-out projects world wide. Primary target to get visibility to own Business Unit’s resourcing situation. Achievement: By utilizing my networking skills & good business reasoning I was able to utilize a project to ensure successful projects with proper resourcing for new portfolio related system roll-out projects at mobile network operators.

2007 - 2008

Competence Manager

Nokia Siemens Networks Oy

Responsible on Business Unit’s Technical Support Competence Development

2005 - 2007

Competence Manager, Care

Nokia Siemens Networks Oy

Responsibility about competence development in Business Unit Care organisation related to Charging and Billing Product Line’s products, in close co-operation with Competence Development and Customer Service organisations. Responsible for running horizontal company wide cross-organsational forums to share best practices in Technical Support Achievement: Setting up cross-organisational informal forums for motivating and inspiring role owners to share information and to process common improvement tasks. Savings in avoiding parallel tasks in organisations.

2001 - 2005

Technical support manager, Competence Area Manager, Care Manager

Nokia Oyj

Responsibility about Charging and Service Control product line’s technical support in whole Participating in Global Care development within Nokia Networks/Core Networks Line management responsibilities (up to 40 subordinates with various nationalities)

1997 - 2001

IT Manager

WM-Data Faci Oy

Responsibility: IT-systems of WM-data Faci -group, liable for maintenance & developing of in house IT systems. Member of Service Management Team Achievement: Setting up an IT organization from scratch to team of 10 IT professionals – internal and external Achievement: Standardized IT environment to reflect company sales portfolio related to major partners’ systems. Achievement: Technical responsibility of the WM-data Focus Exhibition in Finlandia House for customers and experts (at that time the biggest free of charge IT-related exhibition for IT professionals in Finland). Achievement: SAP project technical responsibility.

Education

2016 - 2017

Various web-based courses

Pluralsight

2013 - 2013

ITIL Foundation v 3.0

Wakaru Oy

2013 - 2013

Various Entrepreneurship -related trainings

Strategiapaja Oy

2009 - 2009

Senior Scout leader training (Gilwell) with highly demanding development project

Suomen Partiolaiset / Scouts and Guides of Finland

1987 - 1989

IT Diploma in Business Administration

Business and IT College, Riihimäki

1981 - 1985

Secondary school graduate

Mukkula High School, Lahti

Organisation & competence management

Self regulating organisations

Resource management

Competence management

International teams

HR Business Management

Other

Service Management

Category Management

Change Management

CONTACT

GET IN TOUCH

Get in Touch

I am passionate to work with

  • HR process  management and competence management
  • Service management and services descriptions
  • Supplier contract and costs management & negotiations
I am willing to move in case of interesting job offer
perttu@willman.eu
+358 40 5334312
Available for you with a short notice